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Delete your account

Deletion is immediate. No backups to wait out.

This is permanent

Deleting your account removes every pet, every record, every photo, and every note from our servers in real time. We don't keep an automated backup, so there is nothing to recover from. If you have records you care about, export them first (Settings → Export → PDF).

Before you delete — try these instead

Most of the things that push people toward account deletion are solved by a smaller change. If any of these fit, give them a try first:

  • Too many notifications? Settings → Reminders → turn off day-before/day-after nudges, or mute individual plans.
  • Worried about data storage? Your data is already private by default — see Privacy Policy §4.
  • Don't want to pay for Pro? The free tier stays fully functional after your 3 AI scans — you can always add records manually.
  • Switching phones? Link a Google/Apple identity on the old phone, sign in on the new one — your data follows. No need to delete and re-create.

In-app deletion (recommended)

  1. Open the CatDogTor app on your phone.
  2. Go to Settings (gear icon, top-right of the home screen).
  3. Tap Account.
  4. Scroll to the bottom. Tap Delete account.
  5. Read the confirmation screen. Tap I understand — delete everything.
  6. Confirm with Face ID / Touch ID / device passcode.

Within a few seconds, your data is removed from Firebase Firestore and Firebase Storage. The app closes and the anonymous ID that was tied to your device is invalidated. If you had a linked Google or Apple identity, that connection is severed too — we forget the mapping.

If you can't open the app

The path forward depends on how you used the app.

If you signed in with Google or Apple

Email us from the same address that's linked to your CatDogTor account, with subject Delete my account and the approximate first-install date. We'll send a one-time confirmation link to that email; once you click it, the account and all its data are deleted within one business day, and we email a written confirmation. The email confirmation step exists so we can be sure we're deleting the right person's data — please don't take it personally.

catdogtor.app@protonmail.com

If you stayed anonymous (never signed in with Google or Apple)

Honestly: we have no way to find your specific data from outside the app. There is no email, name, or device link we can match to. Two things are still true and may help:

  • Anonymous data is auto-purged after 365 days of no activity. If you've already uninstalled the app and aren't coming back, your data will be removed automatically.
  • If you reinstall the app, you will get a new anonymous ID, not your old one. The old data stays orphaned on the server until the 365-day cleanup runs. This is a side-effect of how anonymous auth works — there's no "log back in" for anonymity.

If this doesn't sit right with you, write to us anyway at catdogtor.app@protonmail.com — give us the rough timeframe of use and we'll see if there's anything we can match. We can't promise a result, but we'll try.

What happens to your subscription

Deleting your CatDogTor account does not automatically cancel a paid Pro subscription — we don't control Apple's or Google's billing. To stop future renewals, cancel in the store directly:

  • iOS: Settings → [your name] → Subscriptions → CatDogTor → Cancel Subscription
  • Android: Google Play Store → profile → Payments & subscriptions → Subscriptions → CatDogTor → Cancel

Do this either before or after deleting the account — order doesn't matter.

What we keep, briefly, after deletion

To be honest and specific:

  • Aggregate crash reports that may reference your anonymized installation ID stay in PostHog for up to 90 days, then roll off automatically.
  • RevenueCat retains your transaction record per their own policy — we don't control that retention. If you want a deletion there too, email RevenueCat directly.
  • Aggregate, non-identifying website analytics (Plausible page views) don't tie back to any individual visitor, so there's nothing there to delete in your name.

Everything else — pet profiles, records, photos, notes — is gone from the moment the delete succeeds.

Relevant policy sections: Privacy Policy §9 · Retention · §10 · Your rights · Terms §15 · Termination

See also: Privacy Policy · Terms of Service · Support