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Delete your account

Deletion is immediate. No backups to wait out.

This is permanent

Deleting your account removes every pet, every record, every photo, and every note from our servers in real time. We don't keep an automated backup, so there is nothing to recover from. If you have records you care about, export them first (Settings → Export → PDF).

Before you delete — try these instead

Most of the things that push people toward account deletion are solved by a smaller change. If any of these fit, give them a try first:

  • Too many notifications? Settings → Reminders → turn off day-before/day-after nudges, or mute individual plans.
  • Worried about data storage? Your data is already private by default — see Privacy Policy §4.
  • Don't want to pay for Pro? The free tier stays fully functional after your 5 AI scans — you can always add records manually.
  • Switching phones? Link a Google/Apple identity on the old phone, sign in on the new one — your data follows. No need to delete and re-create.

In-app deletion (recommended)

  1. Open the CatDogTor app on your phone.
  2. Go to Settings (gear icon, top-right of the home screen).
  3. Tap Account.
  4. Scroll to the bottom. Tap Delete account.
  5. Read the confirmation screen. Tap I understand — delete everything.
  6. Confirm with Face ID / Touch ID / device passcode.

Within a few seconds, your data is removed from Firebase Firestore and Firebase Storage. The app closes and the anonymous ID that was tied to your device is invalidated. If you had a linked Google or Apple identity, that connection is severed too — we forget the mapping.

If you can't open the app

If your phone is broken, lost, or you've already uninstalled the app, we can delete your account on your behalf. Email us from the email address that was linked to your account (if any), with:

  • Subject: Delete my account
  • The approximate first-install date and the store (App Store or Google Play)
  • Your anonymous user ID if you know it (it's in Settings → About, but if you can't open the app that's fine)

catdogtor.app@protonmail.com

We reply within 3 business days. Once your identity is verified, the account is deleted within another business day and we email you a confirmation.

What happens to your subscription

Deleting your CatDogTor account does not automatically cancel a paid Pro subscription — we don't control Apple's or Google's billing. To stop future renewals, cancel in the store directly:

  • iOS: Settings → [your name] → Subscriptions → CatDogTor → Cancel Subscription
  • Android: Google Play Store → profile → Payments & subscriptions → Subscriptions → CatDogTor → Cancel

Do this either before or after deleting the account — order doesn't matter.

What we keep, briefly, after deletion

To be honest and specific:

  • Aggregate crash reports that may reference your anonymized installation ID stay in PostHog for up to 90 days, then roll off automatically.
  • RevenueCat retains your transaction record per their own policy — we don't control that retention. If you want a deletion there too, email RevenueCat directly.
  • Aggregate, non-identifying website analytics (Plausible page views) don't tie back to any individual visitor, so there's nothing there to delete in your name.

Everything else — pet profiles, records, photos, notes — is gone from the moment the delete succeeds.

Relevant policy sections: Privacy Policy §9 · Retention · §10 · Your rights · Terms §15 · Termination

See also: Privacy Policy · Terms of Service · Support